Training Login:    Phillips 66 | Tesoro | NWF/Circle K | NACS

Why Train

Retailer and Manager Training Objectives and Field Results

  • Customer Service
    • Builds Customer Loyalty and Customer Retention
    • Prevents Customer Complaints
    • Improves Communication with Customers
    • Improves upselling skills with LJT’s “Tell Them Don’t Sell Them” system

 

  • Improves Product Knowledge
    • Motor Fuels and Lubricants
    • Branded Credit Card Marketing
    • Loyalty Programs
    • C-Store Products

 

  • Understanding the Economics of Business
    • Sales and Profits Improvements
    • Expense Controls
    • Shrink Controls

 

  • Inventory Management
    • Improves Store Merchandising
    • Reduces Out-of-stock
    • Improves inventory turns
    • Improved category and department management
    • Improves vendor controls

 

  • Image and Appearance
    • Improves Image and Appearance with Ready-to-Retail Programs
    • Improves mystery shopping scores

 

  • Personnel Management
    • Reduces turnover by creating an employee friendly environment
    • Reduces problems like workplace bullying and sexual harassment
    • Improves communications with all employees to improve moral and improve environment for employees to become motivated
    • Improves workplace safety

 

CSR Training Objectives and Field Results

 

  • Customer Service
    • Builds Customer Loyalty and Customer Retention
    • Prevents Customer Complaints
    • Improves Communication with Customers
    • Improves upselling skills with LJT’s “Tell Them Don’t Sell Them” system

 

  • Improves Product Knowledge
    • Motor Fuels and Lubricants
    • Branded Credit Card Marketing
    • Loyalty Programs
    • C-Store Products

 

  • Understanding of Basis Business Economics
    • Sales and Profits Improvements
    • Shrink Controls

 

  • Inventory Management
    • Improves Store Merchandising
    • Reduces Out-of-stock
    • Improves inventory turns
    • Improved category and department management
    • Improves vendor controls

 

  • Image and Appearance
    • Improves Image and Appearance with Ready-to-Retail Programs
    • Improves mystery shopping scores

 

  • Workplace Safety
    • Improves workplace safety
    • Reduces Workers Comp claims