Training Sessions for NACS Show Attendees

The following training sessions are available to NACS Show attendees and are designed for you to roll up your sleeves and dig into the topics. Workshops are interactive and fun with exercises and group activities.

The following sessions are free; however registration to the NACS Show is separate and required. Advanced registration for the classes is strongly recommended and walk-ins may be accommodated if space is available. In past years, classes have been full before the event begins and a waitlist is maintained. You must arrive 10 minutes prior to the start of class or your seat will be forfeited. In September, instructions and room assignments will be sent to participants.

Independent Operator Training Sessions

These sessions are designed for and only open to individuals from companies with fewer than 5 stores. Class size is limited to 35 participants. Workbooks and reference materials will be supplied complimentary to registrants. All sessions will be facilitated by Mark Wells, President of LJT Management Services, Inc.

Coaching Employees to Suggestively Sell

Date\Time: Saturday, October 01, 12:00 PM - 02:00 PM

Your ultimate goal is to increase your bottom line. One way to do that is to improve sales by coaching your sales associates to be more sales-oriented. This interactive session will cover upgrades, related sales, up-selling and basic marketing of your store specials as well as loyalty cards.

Reservations are now closed for Independent Operator Training 2011. Thanks for your interest and we hope to see you the NACS Show next year.

Developing New Employee Training Programs

Date\Time: Saturday, October 01, 02:15 PM - 05:00 PM

New employee orientation effectively integrates a new team member into your organization and assists with retention, motivation and job satisfaction.In this session, you'll establish the foundations of an effective 5-day employee training program. Because every person learns differently, you will also find out different methods of teaching while still being consistent. And, because you can't do it all, you will hear how to train your managers to monitor and be accountable for training consistency of new and existing employees.

Reservations are now closed for Independent Operator Training 2011. Thanks for your interest and we hope to see you the NACS Show next year.

Preventing and Handling Customer Complaints

Date\Time: Sunday, October 02, 07:30 AM - 09:50 AM

No matter how perfect your store and operation are run, you will inevitably get complaints. The goal of this workshop is to help you understand the ultimate business costs due to customer complaints and the ten things you need to know to prevent them. You will learn to develop employee training tips to empower your employees to properly handle complaints.

Reservations are now closed for Independent Operator Training 2011. Thanks for your interest and we hope to see you the NACS Show next year.

Financial Management

Date\Time: Monday, October 03, 07:30 AM - 10:30 AM

The financial well-being of your business is being threatened by the ever-increasing costs to operate your stores. It is critical in today’s environment to have accurate records and understand how and where the numbers are being generated. Otherwise, you may experience difficulty in fulfilling your financial obligations. Participants are asked to bring 3 months worth of P&L statements for this workshop, and samples will be supplied for analysis.

Reservations are now closed for Independent Operator Training 2011. Thanks for your interest and we hope to see you the NACS Show next year.