Training Sessions for NACS Show Attendees

Independent Operator Training Sessions

The following training sessions are available to NACS Show attendees and are designed for you to roll up your sleeves and dig into the topics. Sessions are interactive with exercises and group activities. These sessions are designed for and only open to individuals from companies with 5 or fewer stores. Class size is limited to 35 participants. Workbooks and reference materials will be supplied complimentary to registrants. All sessions will be facilitated by Mark Wells, President of LJT Management Services, Inc. The following sessions are free; however registration to the NACS Show is separate and required. Advanced registration for the classes is strongly recommended and walk-ins may be accommodated if space is available. In past years, classes have been full before the event begins and a waitlist is maintained. You must arrive 10 minutes prior to the start of class or your seat will be forfeited. In September, instructions and room assignments will be sent to participants.

Promoting Guestomer Service

Date\Time: Saturday, October 12, 12:00 PM - 02:00 PM

New session for 2013. Guestomer: A hybrid of a guest and a customer; somebody who receives hospitality from somebody else and a person or company that buys goods or services. The goal of this workshop is to have you view the business through the eyes of your Guestomers and make changes in your operation that will improve Guestomer loyalty and sales and profits. Many independent operators believe they don’t have the resources available to grow their business while competing with chain convenience stores in today’s environment. In this interactive workshop you will learn the top ten reasons why a customer chooses a convenience store to shop. Participants will be trained on how to look at their store from a customer’s perspective and to develop a plan of action to implement systems and processes to execute a consistent positive customer experience each and every time a customer visits.

Category Management

Date\Time: Saturday, October 12, 02:15 PM - 05:00 PM

New session for 2013. Smaller footprint store? No problem. In this session, you’ll learn techniques to make the most out of the space you have in your store, everything from inventory turns, shelf space analysis, velocity reports, product placement, product variety and shrinkage measurements to gain additional profits through knowledge of your day-to-day operation.

Incentives, Promotions and Team Building

Date\Time: Sunday, October 13, 07:30 PM - 09:50 PM

New session for 2013. In this training session, you will learn how to construct an employee incentive system, develop different types of promotions and how to effectively build a team. More importantly you’ll learn techniques for all three aspects to interact into a successful, profit-building program.

Financial Management

Date\Time: Monday, October 14, 07:30 AM - 09:50 AM

The financial well-being of your business is being threatened by the ever-increasing costs to operate your stores. It is critical in today’s environment to have accurate records and understand how and where the numbers are being generated. Otherwise, you may experience difficulty in fulfilling your financial obligations. Participants are asked to bring 3 months of P&L statements for this workshop and samples will be supplied for analysis. Please refrain from registering for this session if you have attended it in the past.