Manager Curriculum - Itinerary
Tuesday 8 am – NoonRegistration, welcome and introductions
Safety and other notifications
Manager Skills Assessment Program Test (pre-class)
Customer Service, Image and Appearance
Exceeding Customer Expectations
Exceeding Oil Company Image and Appearance Standards
Preventing and Handling Customer Complaints
Embracing customer diversity
Personnel Management
Recruiting, Interviewing and Hiring
Training
Evaluating
Coaching and Motivating
Creating a good working environment
Day one testing and review
C-Store Accounting
Shift reporting
Critical Inventory management
End of Day reports and controls
End of Month reports
Where opportunity exists for profit
Store Audit
Shift Audits
Camera audit procedures
Cash controls
Store operational red flags
Site Safety
Environmental
Theft and robbery deterrence
General alcohol and tobacco sales best practices
Food safety
Vendor management
Build to sheets
Selection and negotiation
Ordering, receiving and controls
Day two testing and review
Inventory and shrink management
Shelf space analysis
Inventory turns
Shrink analysis
Accounting systems for inventory and relationship to cost of goods and profits
Inventory management
Ordering
Vendor Controls
Receiving Controls
Avoiding Out-of-Stocks
Inventory turnover analysis
Growing Store Sales
Retailing
Category Management
Merchandising
Advertising
Promoting
Building branded credit card base
Day 3 testing and Review
Manager Skills Assessment (post class)
Graduation Certificates