Dealer Curriculum Itinerary
Day 1-Assessment and Plan
Day 2-Accounting and Financial
Day 3-Inventory and Vendor Management
Day 4-Personnel, Customer Service and Site Safety
Day 5-Promoting branded credit cards, testing, wrap up and certificates
Registration, welcome and introductions
Safety and other notifications
Business Skills Assessment Program Test (pre-class)
Business entities
Identifying needed systems and processes
General industry product knowledge
One month break even analysis
Developing a one year business plan
Day one testing and review
Seven key business formulas
C-store daily accounting procedures – shift, end of day and monthly reports
Financial Analysis – P&L statements, balance sheets and cash flow statements
Accountant selection and recordkeeping
Day two testing and review
Inventory and shrink management
Shelf space analysis
Inventory turns
Shrink analysis
Accounting systems for inventory and relationship to cost of goods and profits
Vendor management
Build to sheets
Selection and negotiation
Ordering, receiving and controls
Growing your business
Category management
Merchandising
Foodservice offerings
Promotions and promotional calendars
Advertising
Buying groups
Day three testing and review
Personnel Management
Developing policy manuals
Developing an employee training program
Recruiting, interviewing and hiring
Job performance reviews
Incentive programs
Federal wage and hour laws (not state specific)
Creating a good work environment
Customer Service
Exceeding customer expectations
Exceeding site image standards
Preventing and Handling Customer Complaints
Embracing customer diversity
Site Safety
Environmental (Federal UGST)
Theft and robbery deterrence
General Alcohol and Tobacco sales best practices
Food Safety
Day four testing and review
Promoting a branded credit card program (how, why and the impact on the business)
Revising your business plan
Business Skills Assessment Program (post – class)
Graduation Certificates
Adjourn
Dealer Curriculum – What is not covered in class
EPOS training by brand
Specific State Laws and Regulations
Branded Gasoline Product Knowledge and Programs
Any gasoline pricing strategies or recommendations